Friday, December 12, 2008

Holiday High Jinks: Part I, Target.com

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Me, via Target.com contact form:
re: Pro System Value Bundle for Xbox 360 Video Game on above order.

Order confirmation Thursday, 11/27/2008 at 6:29 AM; Item ship notification Friday, 11/28/2008 at 2:55PM; Item received Wednesday 12/03/2008 at 3:45 PM.

Target newspaper ad of 11/27/2008 states "Closed Thanksgiving Day- Shop Target.com on Thanksgiving Day!" [note this was a 28 page ad]; Xbox Pro Bundle in ad states "Free $60 Target Giftcard with purchase". After carefully re-reading the ad, I am confident that the ad does NOT state that this is an in-store deal only.

I could purchase this Xbox system from other stores at the same price. I chose Target because of the $60 giftcard offer and was expecting it to be included in the shipment I received yesterday. It wasn't.

I would like to receive the $60 giftcard. Please advise.


Target Customer Service, via email:
Unfortunately, the promotion for the "Xbox Pro Bundle in ad states "Free $60 Target Gift card with purchase" Is just an "IN STORE" promotion. If you get on the Target.com and view the weekly ad, it tells whether the item is available in store or online. Thanks for getting in touch with us.

How Did We Do?
Please let us know if this e-mail resolved your question:

If yes, click here:
[customer service, we're doing it link]
If not, click here:
[customer service, we're NOT doing it link
]

Me, via contact form accessed through NOT link:
I want it allThe answer I was given was not reasonable or logical.

Why should I be required to view the weekly ads on Target.com when I have the ad from the newspaper in my hand? The fact that Target either changed the deal or failed to specify in-store only in the print ad should not effect the fact that I made a purchase based on information provided by Target in a public newspaper. To place the burden on the customer by expecting me to consult an additional source that contradicted the original source can by no means be construed as a reasonable, good faith business practice.

No, it was Target's omission and I firmly believe that, based on the newspaper ad, I should be given the ad deal which included a $60 Target gift card.

In addition, does Target not have any price protection policies in place that would apply in this situation?


Target Customer Service, via email:
Thank you for contacting us at Target.com.

First, I would like to apologize for the misunderstanding that this promotional offer has caused. The giftcard offers that appear in the Target circular are valid only for in store purchases. They are not valid for purchases made online.On the reverse of the flyer, you will see the pertinent restrictions listed in the lower right hand corner.Attempting to give a damn

If you wish to return the item for a refund, you can either visit our online returns center, or return the item to a local Target store. Most items can also be returned to a Target store, but we wouldn't be able to refund your shipping. If you do return an item to a store, you may be asked for a photo ID.

I hope that this information is helpful. Thank you for shopping at Target.com.

How Did We Do?
Please let us know if this e-mail resolved your question:

If yes, click here:
[customer service, we're doing it link]
If not, click here:
[customer service, we're NOT doing it link


Me, via contact form accessed through NOT link:
Let's see if I understand the previous answers I've received. To summarize: when I read a multi-page Target newspaper ad tab, I should not ever assume that it contains the actual deals that Target offers. I must first view the ad online AND even though the front page of the ad invites me to shop at Target.com, I should turn to the LAST page and search for any fine print that tells me that I can't actually receive the advertised deals.

Does that about sum Target's policy up?

So, Target ads toe right up to the line of misleading and/or deceptive business practices without stepping over? Am I correct in my understanding?


Target Customer Service, via email:
I'm sorry for any confusion, but this promotion is only available in Target stores.

However understanding your concern as an exception I've requested a refund for $60.00, which should post to your credit card account within 7 to 10 business days. We'll also send you a confirmation e-mail when we finish processing your refund.

If you ever want to check on the status of your returns or refunds, you can do it right on Target.com:

We're always looking at ways to make Target.com even better and your comments are a big help to us. I'll make sure to share them with the right team.

Thanks for shopping with us. I hope we can be of more help to you in the future.

How Did We Do?
Please let us know if this e-mail resolved your question:

If yes, click here:
[customer service, we're doing it link]
If not, click here:
[customer service, we're NOT doing it link


I clicked YES!

But wait... they weren't quite done fucking with me yet.

Target, via email:
Thank you for your recent order from Target.com.

We're writing to confirm that we have processed your
refund for USD 10.00 for the above-referenced order.

We hope this is a satisfactory resolution for you.

Thanks for shopping with us. We hope you'll visit us again soon.


OMGWTFBBQ??!!!

But then...

Target, via email:
Thank you for your recent order from Target.com.

We're writing to confirm that we have processed your refund for USD 50.00 for the above-referenced order.

We hope this is a satisfactory resolution for you.

Thanks for shopping with us. We hope you'll visit us again soon.


PHEW! Okay, Target.com, you are officially off my Holiday Shit List. In fact, even though I sent that last response, I had given up on ever getting the deal. So, Customer Service, UR Doin' it RIGHT!

funny pictures of cats with captions
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Still ahead: More Holiday High Jinks with Amazon, Borders, and Audible.

BTW, you like my Holiday Decorations? I thought about REALLY taking them over the top, but then I realized that it would probably take forever for the damn thing to load.

8 comments:

Madelynne Ellis said...

Gah, your Target fun sounds on par with my current Amazon grumbles.

I like the decorations. Very festive and cheerful.

Bev(QB) said...

Oh, there's more to come. I'm saving the best for last. My Audible.com experience reached new lows of OMFGWTFBBQ.

MB (Leah) said...

LOL-- you crack me up, always with these online buying issues. But you are right. The ad should have said specifically right there on the item whether or not it's just in-store only.

I know that quite often deals like that are in-store only so I do check very carefully or I ask first.

Still, with the economy as it is right now and with stores gonna be hurting, you'd think they'd go the extra mile without you having to bust your ass and beg for it. Nice that they did come through though.

Only thing I've ordered recently is from Amazon and though I ordered 3 of the same item when it said there were only 2 available, apparently they managed to get a third one and sent it in the same order, so I'm happy.

I'm really curious what your audible issue is. I have to make sure, but because I bought 4 books before Thanksgiving, I got a $10 bonus and then I got an email that I get $10 for my 6 month anniversary so I should have $20 available.

Love the decorations! I can't be buggared to do anything to mine right now. Just catching up on all kinds of stuff and no time.

Waiting for further tales of woe from your holiday shopping. :D

Bev(QB) said...

"I know that quite often deals like that are in-store only so I do check very carefully or I ask first.

Now see, you are assuming I DIDN'T check first. You dig? BWHAHAHAHAHAHA (note evil genius laugh)

JenB said...

Wow, you sure do have some online customer service drama. Glad you came out on top. Go get 'em, girl! :D

I heard a clerk and a customer arguing at Bath & Body Works today about whether an online-only deal was good in stores. Email ads can be so confusing!

MB (Leah) said...

Heh, Bev, actually, I got from your post that you did check,pretty thoroughly. However, being as it was obviously written down in some obscure place, it's more about the store covering their ass, while at the same time trying to keep that info from being easily seen and therefore being a bit tricky to get the sale. I've been burned by this, so I always email or call customer service to make sure.

That kind of thing pisses me off and I'd be less inclined to buy from them online anymore, at any rate.

At least Walmart clearly marks on their online items, "this is online only, or in-store only item"

I've had issues with Circuit City and Best Buy on that "online, in-store only" thing. They are very tricky. But as long as they cover their ass by having it printed somewhere, like in the North Pole, then legally, they are fine. Jerks.

Bev(QB) said...

Jen, it just SEEMS like I have a lot of online customer service drama. But the fact is that I don't hesitate to complain or to expect to get what I think I should get. Notice that I don't actually ASK to be given something, rather I just assume that I should have it and expect customer service to tell me HOW to get it. I seldom argue in the store though, because few people there have authority to do anything.

MB, in the case of the Target ad, I felt I had a legitimate claim to that gift card and felt that the best way to get it was to play dumb. Sometimes clueless gets you farther than arguing about the disclaimer. Although, I have to admit that I doubted they would come through. But it was worth a try, right?

Keta Diablo said...

Tried to e-mail but couldn't find the darn button. Loved the blog, my kind of blog. Especially the eye candy.

I write for Phaze, Siren, Ravenous and Noble and hope you'll take a minute to stop by my web site and enter my book give-away contests.

Thanks for keeping the blog and keeping readers interested in our writing. It is much appreciated.

My best,
Keta Diablo
Erotica Author
www.ketadiablo.com
http://ketaskeep.blogspot.com/